2020 has witnessed the growth of the business process outsourcing market globally to USD 232.32 billion, and it is expected to grow at a CAGR of 8% by 2028. The statistics reflect the growth of the industry as more companies are outsourcing business functions. But, there are still many organizations that hesitate to outsource their business functions due to security risks and data breaches. As companies are going digital, the issue of data security is prominent in the BPO sector as well. In this blog, we are going to discuss the ways of managing data security by BPO agencies and how there is zero risk in outsourcing to renowned service providers.
8 Ways BPO Companies Handle Data Security
Nowadays, most companies outsource their business functions to BPO agencies; hence, offering top-notch data security has become of paramount importance. Let’s get a deeper insight into the security protocols of the outsourcing agencies, so that will help in making your decision to outsource your data entry tasks.
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Stringent Data Security Policies
BPO companies are bound to implement strong and authentic data security policies so that they can keep their clients; confidential data and information safe and secure. They are expected to sign a legal and non-disclosure agreement with their clients and employees. These contracts possess the rules and regulations that guarantee the security of the data. It portrays that neither party will be involved in data misuse, and legal action will be taken if anyone tries to breach the contract.
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ISO Certifications
A reliable outsourcing agency is always ISO certified so that it can ensure all the ISO standards and guidelines to meet data security and confidentiality. ISO has a set of guidelines that are used to maintain the safety and confidentiality of information and data. So, whenever you hire any BPO agency, make sure that the company has ISO certifications that translate to the level of security and compliance.
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Data Security Compliance
BPO agencies must comply with the latest data security policies as well as data recovery policies. They keep track of their client’s data and keep it confidential. Outsourcing agencies must update their clients through a regular communication system such as email regarding data integrity and imposed regulations that will help in reassuring that the data and information are in safer hands. Clients prefer proactive service providers that offer them updates about data security protocols.
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Secure Communications
Renowned BPO agencies tend to maintain a strong and secure communication channel with their clients since many offshore agencies work in different continents and time zones. These agencies usually control their security protocols, as most of the data gets lost to eavesdroppers during the time of discussion. They ensure the bandwidth so that no information can be compromised. Also, these agencies offer end-to-end data encryption across all communication channels, making the data indecipherable to hackers.
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Dedicated IT Team
Considering any IT company, from software agencies to outsourcing companies, a dedicated IT team is something that should remain on standby 24*7 to fix any sort of server error or system malfunction. It is a common problem for every company, which leads them to seek technical help from IT outsourcing agencies. The dedicated IT team’s job is to ensure everything is on point and retrieve any sort of data loss as fast as possible. However, BPO companies also keep an IT team for their work to fix any sort of server problem or data loss case.
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Physical Security & Control
To secure data and sensitive information, setting up proper measures for physical control and security is crucial. On the office premises, physical security protocols help prevent data breaches. However, the provision of special security aspects like locks and password-protected entries to different restricted areas helps in preventing unauthorized entries. Apart from that, procuring qualified security personnel and the installation of security cameras also enhance physical security.
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Secure Systems & Software
A reliable BPO agency always invests in implementing proper infrastructure and systems to secure data and sensitive information. Using the best-in-class systems and software to store data in multiple layers of security significantly helps in minimizing the chance of a data breach and retrieving it faster. It is recommended to check the security systems of the outsourcing agencies before hiring them as your business partner so that your data will remain safe and confidential.
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Workforce Regulation
Making strong workforce regulations within the agency can help minimize the chances of a data breach. Adoption of the non-disclosure agreement with the employees will help in maintaining data security. No internet access within the premises where it is not required or avoiding copying data by the employees through USB, paper, phones, and other devices also helps in regulating data security. Creating a paperless atmosphere and barring the workforce from using personal devices within the office will certainly stop data leaks.
CONCLUSION
While outsourcing call center services, data entry, or back-office support services, organizations can experience better agility and survive in the changing business dynamics. It also helps in improving business efficiency while reducing operational costs and putting more focus on the core business functions. The BPO agencies must handle contemporary security issues immediately for their clients, as the need for outsourcing has been increasing day by day. Trupp Global is a renowned outsourcing agency known for offering affordable BPO services to its clients as per their business needs.
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