Customer Support Services: Inbound voice to Live chat support
You know how they say that the customer is always right? Well, those who engage with customer support services are bound to tell you otherwise.
This line of work requires immense understanding and the capacity to engage with empathy even with the most… spectacular requests.
The fact is, it is not for everyone.
You will need a team that brings to the table both the soft and the hard skills necessary for handling customers.
After all, this is literally the face of your business, the one that actually reaches the client and can turn him from a simple customer to a returning one. Our team is hand-picked and able to communicate politely and effectively with your client base, making sure that none of their questions will go unanswered and not a single client will wait to have their needs covered. How do we work? You will give us your guidelines and tone of voice that you would like us to address your clients in and we will follow it to the letter, 24/7.
Yes, as simple as that.
After all, we have amassed extensive experience throughout the years, in various fields, and we have the right mindset to make your client feel like they are always right even if, let’s face it, that’s not always quite the case.
Inbound voice support
General Inquiries
Give your clients the information they need in the friendliest manner. Our executives will handle any general enquiries in a perfect, five-star-review gaining communication approach.
Billing Queries
Your clients are bound to have several questions related to their billing and we can walk them through it, explaining in detail your charges.
Yes, of course this information is also on your website, but this line of requests remains popular in the client service industry for a reason.
Order Taking
How about you focus on keeping sales moving without a disruption and we will see that everything runs smoothly in keeping new orders coming in?
Customer Issues
Solve any problems before they become a negative review that will impact your business.
Our executives will address any issues promptly and effectively, ensuring customer satisfaction.
Product Information
You know that page where you explain your product thoroughly? Yes, nobody reads it.
Our team will provide all the information around the product to your customer, making sure that they understand it and are ready to buy or use it.
WHY US:
- We keep it affordable. You get top quality services at a fraction of the costs
- Our team is highly skilled.
Our dedicated call center executives will attend to every need of your customers - We offer 24/7 customer support.
Don’t let time zone differences get in the way of customer satisfaction - We have state-of-the-art technology.
We are equipped with the latest data and voice communication technologies - We are constantly training.
We keep our employees constantly up-to-date so as to ensure stellar performance
Outbound voice support
Surveys
Get the answer to your business questions by the person better fit to answer them: your client.
After all, there is no better way to learn about current sentiment, expectations and challenges.
Telemarketing
So 1999? No, we don’t think so. Products and present sales pitches can drive your sales through the roof.
Lead generation
Your client is out there. He just hasn’t met you yet. Generate business leads and grow your customer list in a structured, consistent, and continuous manner.
Collections
Outstanding bills, an unpleasant fact in any line of work. Outsource your debt collections and pending payments and enjoy some peace of mind while our dedicated executives are handling these sensitive communications efficiently.
Appointment Booking
Nothing beats personal contact. Engage with your potential customers by initiating the first call and setting up meetings.
WHY US:
- We are constantly evolving.
Our team is up to date with the best practices of outbound voice support - We keep it P.C. We adapt our language and attitude to your culture and tone of voice
- We keep it pocket-friendly.
Our cost-effective pricing packages see that your margins keep growing - We are result driven. We strive to achieve results and exceed your expectations
Email support
Query resolutions
Be there when your clients need you the most.
Our real time database and our deep understanding of your business will help us handle any queries independently.
Product enquiries
Focus on the sales pitches as we assist your clients in understanding your product and how they can use it. Naturally, in the quickest possible time.
Order Taking and Fulfillment
Our team is very experienced in this field, delivering thorough and detailed feedback to your customers so as to ensure that they will keep coming back to your product and service offerings.
Payment Inquiries and Documentation
Trust us with the labor intensive task of payments inquiries and documentation. Focus on driving growth to your company while we see that any such inquiries are handled with utter professionalism and tact.
Product/Service Information Requests and Troubleshooting
Our team is trained to understand thoroughly any product that they are called to handle. That makes us capable of reacting proactively to any service information requests in minimum time.
WHY US:
- We are FAST. Cut down on email response times exponentially
- We are holistic. Make your customers feel heard and understood with our inclusive all-round support
- We have cutting edge technology.
Leverage a solid technology foundation to secure the efficiency and security of your customer email communication - We come prepared.
We will enhance your customer satisfaction and brand reputation by executing a strategic and frequently updated playbook - KPIs first. We keep improving and keep a strong results-driven mindset
Live chat support
There is nothing better for your customer than the feeling that they can contact someone 24/7.
There is nothing better for your customer than the feeling that they can contact someone 24/7. An actual person, one that will answer all their questions and engage with their issues in a dedicated manner. Because, yes, you do have that very informational page that indeed answers the questions of most clients but the issue here is, few will actually read it.
Our team will not only resolve any questions or issues occurring but they will upsell your product solidifying your sales growth in the most friendly and effective manner. No matter what your line of work might be, a fully available and committed customer support team is the one thing you cannot go without.
Our live-chat services are fully customizable to your needs. All you need to do is contact us and we will craft a solution tailored for you.
WHY US:
- We are budget-friendly. Profit from top quality services at a fraction of the costs
- Quality comes first. When we say we will give your customer our dedicated care, we mean it
- We are on it. 24/7. Yes, all day long, 7 days a week